Get back to basics in your key business operations – instead of dealing with IT issues and problems.
Any time you have a chance to streamline your customer support, you should do it. Not only will you be able to work more efficiently on your side, but the customer/employees/vendors will notice and have a more positive experience as a result. A quality configurable customer support solution is essential when streamlining your different support options so no customer inquiry gets overlooked or neglected.
By implementing correct support measures will reduce 70-95% of wasted time on providing customer support.
Contact Alpha Business Computers for more information on what can be done to reduce your ticket volume.